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Shipping Policy

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 1-5 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Shipping Cost & Transit Time

Country

Estimated Delivery Time

Shipping Cost

Courier

United States

  10-14 working days

$4.99

 

 


 


Standard Shipping


 


 

Australia

  9-14 working days

$4.99

 

Canada

  17-22 working days

$4.99

 

United Kingdom, Germany, France

  6-12 working days

$4.99

 

Other countries/regions we ship to: Switzerland, Denmark, Ireland, New, Zealand, Italy, Spain (Except: Baleares, Las Palmas, Santa Cruz), Belgium, Austria, Sweden, Netherlands, Norway, Portugal.

  10-22 working days

$4.99

 

 

Total Delivery Time = Processing Time + Shipping Time (Depending on your location)

 

About Pre-Order

PRE-ORDERS: Some items on our site are clearly marked as "Pre-Order" and are identified with an expected shipment month. Orders that include pre-order items will be processed after the Pre-Order date shown for that item and will be shipped via USPS or UPS, based on the shipping address. Orders that contain in stock items and pre-order items will ship together after the pre-order date.

 

About Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

 

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email service@genie-bra.com , we will check the situation with the transportation company in time. Thanks for your understanding and support.

 

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

 

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

 

Tips: Affected by Covid-19, there will be some delays in the delivery. The product is still on the way. Any questions, please click to contact us, we will provide you with the fastest service. Thank you for your patience and understanding.